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Property Maintenance
Rental property maintenance is one of the biggest, most frequent expenses in investment real estate. Our maintenance department — Nautilus Property Maintenance — provides services ranging from day-to-day maintenance to rehabbing and large-scale projects. We manage subcontractors and when you trust us with a remodel, ONLY our staff manages that project. Tenants can be hard on rental properties, but our approach to maintenance holds the tenant accountable for maintaining the condition of your rental property. We work to educate our residents to avoid maintenance expenses for our owners and themselves.
How Do We Handle Rental Property Maintenance?
When a tenant contacts us regarding maintenance, our first step is to troubleshoot the issue directly with the tenant. If we can resolve the issue on the phone with the tenant, there is no charge to either you or the tenant. This service is part of our monthly management fee.
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If we determine that there is a maintenance issue and cannot resolve it over the phone, then we will dispatch a technician to resolve the issue.
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For repairs estimated to cost $500 or less, we will move forward with the repair and bill your account through our system.
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If we estimate the cost to exceed $500, we will contact you before we make the repair for approval.
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If we determine that the tenant caused the maintenance issue, we will seek to recover the expense from the tenant.
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Our resident onboarding includes resources for maintenance troubleshooting including how-to videos to unclog a toilet, for example to help our tenants perform simple maintenance themselves, and helping to avoid unknowingly damaging their units.
FOR RESIDENTS
If you have a current maintenance need, first search for it in our Maintenance Troubleshooting page, or our Maintenance 101 Videos page, where you will find tips and tricks for DIY. If you have exhausted those resources and still need assistance, please submit a maintenance request through our tenant portal. Note when you submit a ticket we will refer to both of those other resources and if the request fits, and a tenant cannot explain the results of those steps, they will be asked to complete them again to ensure it wasn't a simple fix and better understand what the scope is. Also some requests we may not support, for example, screwing in a lightbulb or routine cleaning tasks.